The request process consists of 3 steps:
Pending: The process of account verification in relation to fraud, movements and history. The lead time is 2-7 days.
Given: the account is valid to receive a prize. The lead time depends on the type of prize, stocks, provider and certain proofs of payments and account activity provided by a third party that may delay the verification. The estimated lead time can be between 3-90 business days.
Sent: The prize has been sent and it is on its way. You will receive it in 24-72 hours.